Customer Records Management & Privacy Protection Policy

*Effective Date: October 19, 2024*

 

  1. Introduction

At Samford Eco Detailing, we value your privacy and are committed to protecting your personal information. This policy outlines how we manage customer records and ensure the confidentiality of your data.

 

  1. Purpose

The purpose of this policy is to establish guidelines for the collection, storage, use, and protection of customer information, ensuring compliance with relevant privacy laws and regulations.

 

  1. Scope

This policy applies to all employees, contractors, and third-party service providers of Samford Eco Detailing who handle customer information.

 

  1. Collection of Information

We collect the following types of personal information from our customers:

 

Full name

Contact details (phone number, email address)

Vehicle details (make, model, registration)

Service history and preferences

Payment information (processed securely)

 

  1. Use of Information

Customer information is used for:

 

Providing and managing services

Communicating with customers regarding bookings and services

Processing payments

Conducting customer feedback and satisfaction surveys

Marketing purposes (with consent)

 

  1. Storage and Security

Data Storage: Customer records are stored securely in our database, accessible only to authorized personnel.

Data Protection: We implement appropriate security measures to protect personal information from unauthorized access, loss, or misuse.

Retention: Customer records will be retained for a minimum of 5 years, after which they will be securely destroyed unless further retention is required by law.

 

  1. Privacy Rights

Customers have the right to:

 

Access their personal information held by us.

Request corrections to inaccurate information.

Withdraw consent for marketing communications at any time.

 

  1. Disclosure of Information

We do not sell, rent, or trade customer information to third parties. Customer data may only be shared with:

Authorized employees and contractors for service provision.

Third-party service providers who assist with payment processing or other functions, under strict confidentiality agreements.

Legal authorities when required by law.

 

  1. Complaints and Inquiries

If customers have any concerns regarding their personal information or this policy, they can contact us at:

Email: hello@samfordecodetailing.com.au

Phone: 0490 359 632

 

  1. Policy Review

This policy will be reviewed annually and updated as necessary to ensure compliance with privacy laws and best practices.

 

**Samford Eco Detailing**

*Queensland, Australia*

*Date: October 19, 2024*

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